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Smarttag AR issue with S24+/Ultra

(Topic created on: 27-02-2024 04:05 AM)
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PFC_Hudson
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Unfortunately there's quite a few issues with the S24 phones and UI 6.1 still (even after the recent update which fixed the Vivid display issue), one of which being that the Augmented Reality UWB camera location function of the SmartTag2 (within the SmartThings app) is not working/appearing on S24+/S24Ultra phones which works absolutely fine on the S23 and below phones with UWB and running UI 6.0
Four more weeks then out...
24 REPLIES 24
GusB
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I raised this issue and was told by Samsung team that the UWB hardware has changed and this feature is currently not available....which ...is surprising
**Photos IG: @slappa_da_tubs | Videos YT: @gusbandicoot **
4u2
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Will it be available soon??

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BandOfBrothers
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@4u2 that would be a question to pose direct to Samsung via your Samsung Members App. 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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GusB
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No idea
**Photos IG: @slappa_da_tubs | Videos YT: @gusbandicoot **
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4u2
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Done
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NEDM
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Same here, no Camera AR support to find TAG on my brand new S24+ ... kinda useless and also weird because this is a new phone... bought 4 tags , imma bring em back if not fixed soon.

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PFC_Hudson
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UI 6.1 was released far too soon and has so many bugs, issues or missing features (when compared to UI 6.0 and earlier)
Four more weeks then out...
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PFC_Hudson
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Bump
Four more weeks then out...
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celsothi
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I'm also having the same problem. I bought my new phone yesterday (S24 Ultra) and the augmented reality tag location just isn't working. I'm very disappointed with Samsumg, as they can't solve this simple problem!!! I'm going to return the cell phone today.