25-04-2024 03:44 AM
After software update on April first Walet Case is not working anymore how it is ment to be. It is not turn the screen of (I tested proximity sensor it is ok), and AOD is now on whole screen so in the little window on case you cant do nothing.
I suspected to my phone so I make factory resetet. I even set up all manualy without Smartswitch but no result.
Is this is a bug or Samsung gave up of this concept?
It would be a shame for new phone to lose this option. I sold my Ultra 23 to my collage and on Ultra 23 option stil works but on Ultra 24 after last update case is unnecessary.
Solved! Go to Solution.
4 weeks ago
25-04-2024 05:18 AM
There are some already existing threads from some owners experiencing the same issue as you @Piromaniak
Please try a forum search.
One such thread is > https://eu.community.samsung.com/t5/galaxy-s24-series/smart-cover-not-working
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
25-04-2024 05:01 PM - last edited 27-04-2024 12:21 AM
I already read the whole thread before I write the post. I try everything what is proposed in thread to solve the problem but nothing works. Before update it was perfect. After update my setings look like on screenshots below. I do not have option for smart cover. It does not exist even after factory reset.
P.S. I forget to say. I also do a safe mode test. Problem still exist. Is there any chanse that case is somhow do not work since phon is working (proximity sensor)?
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27-04-2024 03:20 PM
I think I read a long time ago on the xda forum that it's good to restore the phone to the original theme before every upgrade, because personalized themes can produce some unexpected and strange bugs
a month ago
a month ago
Nop. Did not work. I have two ideas on my mind. One is that something is not ok wit update, and other on is that something is wrong with case or some sensor inside of it that detect case.
For now I try factory reset, I tray @Robin999 sugestion, I tried something that I found on Youtube, but nothing works.
For Youtube I am putting the link so if somebody have same problem it maybe can help to someone else.
a month ago
a month ago
And if case is working on onother U24 then since my phone was on maintance because stupid U24 pen stacked in, and since I have insurance the guys in service decided to replace screen, pen, back of the phone, batery etc.
So in other words if case is working then service make a mess. They replaced perfictly good screen with anti gleare reflective protection. It is like glas protection with special glue that after putting a glass goes under UV light that glue make conecton with phone. And ***** replace that with new screen.
4 weeks ago
4 weeks ago
My sincerest apologies for not mentioning repair. It was reparai in oficial Samsung service so I could not beleve that is posible that they make a mess.
In next few days I will try case. Here in Serbia it is expencive phone so there is no so many people who poses it. If the case is ok then I will probably wit help of Samsung Serbia make a law suit against a service company since they ruened perfictly new phone.
Again sorry for thing that I did not say that phone was on maintance.
Also @Robin999 thanks for all advices you where big help in this isue.