Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

secure folder

(Topic created on: 3 weeks ago)
170 Views
GarfieldGeordie
Apprentice
Options
After system update...following any restart I can't swipe away the secure folder am I the only one? Is there an expected fix for this...I've never used the secure folder...consequently do not have, have never had a password for it...so just have to keep putting the annoying notification asleep for 2 hours at a time...grrrrr!!
9 REPLIES 9
Tourbillon De La Vie
Samsung Members Star ★
Options

Deinstall it if not needed 

 

AtshaamY
Moderator
Moderator
Options

Hey @GarfieldGeordie. What happens if you tap on the notification? Try to adjust the notification settings of the app to see if that helps. Long-press the Secure Folder app icon from the Apps menu > Notifications > Select Deliver quietly, and toggle off App icon badges.

GarfieldGeordie
Apprentice
Options
Don't have the option 😊
GarfieldGeordie
Apprentice
Options
Doesn't work but thank you 🙏
Tourbillon De La Vie
Samsung Members Star ★
Options

Go inside secure folder /settings/more settings 

GarfieldGeordie
Apprentice
Options
Thanks but it keeps asking for a password That I do not have...and I have never had or ever set up!
GarfieldGeordie
Apprentice
Options
Thanks...when I try that link I get a server error 😊
Tourbillon De La Vie
Samsung Members Star ★
Options

Solution

JordanS
Moderator
‎05-09-2024 11:33 AM - last edited ‎05-09-2024 11:34 AM

For those who have forgotten your Secure Folder PIN, pattern or password, and a "Forgot password" option doesn't appear, this means the "Reset with Samsung account" feature wasn't enabled. This feature is suggested when creating the Secure Folder for instances such as this. If this wasn't enabled, the only way to get back into the encrypted folder would be to delete the Secure Folder and it's contents, then set it up once again.

The easiest way to do delete the Secure Folder would be to enter your password incorrectly 20 times, then you will be presented with an option to delete.

The second method would be to remove your Samsung account through Settings > Accounts and back up > Manage Accounts > Select your Samsung account > Sign out. Then head back to your phone's Settings > Security and Privacy > Secure Folder > Uninstall. Once complete, log back in to your Samsung account and head back into the same Secure Folder settings to set it up again.

Once setup, you will find the password reset feature within the Secure Folder > 3 Dots (top right) > Settings > Lock Method > Enable Reset with Samsung account.