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S24

(Topic created on: 30-06-2024 11:27 PM)
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mamashell
Apprentice
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My camera shows white lines on the screen, like pixilated if I zoom in they move about if I try recording. I haven't dropped the phone and have no scratches on the lenses and its also in a case. If I cover the lenses, I can still see the lines on the screen, but they are not there when I am just using my phone normally.
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7 REPLIES 7
Robin999
Samsung Members Star ★
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Try to take a photo of these 'lines' and post here so we can see for ourselves.
BandOfBrothers
Samsung Members Star ★★
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@mamashell please run the diagnostic tool in your Samsung Members App. 

And Clear the Camera Cache via Settings > Apps > Camera > Storage > Clear Cache. 

 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

mamashell
Apprentice
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These are the lines20240630_233624_1000010220_1719786994.jpg
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mamashell
Apprentice
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Iv tried that, nothing has changed.
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Robin999
Samsung Members Star ★
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Oh that's weird. Almost like those photo effects you get on apps, you know, the ones that overlay a funny mask over your face or similar that make you look like a wally. Have you got something like that on your phone?
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mamashell
Apprentice
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No, I have nothing like that. When you zoom in on them there are colours there too.
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Robin999
Samsung Members Star ★
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Yes, I saw that too, which made me think it was some sort of effect. You may need to get it checked by an engineer. Is the phone still under warranty?
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