S24 Ultra blurry main camera

[Shamrock_Sean]

Hi all, 

I received a new S24 Ultra on Saturday which I love but the right side of images on main camera is soft, blurry, out of focus. It gets better or worse depending on scene but left side and middle is sharp. The blur is only far right side so not too much of the frame. Is this normal for such lenses or is it defective?? Does anyone else have such an issue?? If its defective I'll call Vodafone. See image 

[Tourbillon De La Vie]

It can't be right. Get a new one 

[Shamrock_Sean]

I thought so it's bugging me such an expensive device

[Glenntech]

Do you have a camera lens protector on the phone. If so I'd recommend removing this.
If you have a case on the phone, try removing that and see if the photo improves. If so then need another case.
If not then the phone probably needs looking at or replacing

[Shamrock_Sean]

No I don't use camera lens protectors and as for case it has a wide opening around where lenses are so it's not blocking any part of the lens. I'm not that daft. It's a blurry lens not blocked

[BandOfBrothers]

Unfortunately I can't view your image @Shamrock_Sean 

You can run the diagnostic tool in your Samsung Members App and send feedback via your Samsung Members App. 

Ultimately a Samsung Service Centre can assess your phone if your past your initial relevant cooling off period. 

If i can be of any further help please don't hesitate to ask  😎 

[Shamrock_Sean]

No I've only just got it on contract so got 30 days if faulty. Thanks but doubt diagnostic tool will help. It's not really great with such an expensive device. It'll be second unit I'd be swapping as first unit had dust underneath the 5x zoom lens. Not having much luck am I??

[Shamrock_Sean]

Here is the image if possible can see this time

[Glenntech]

I'm not implying you are daft. I'm not sure where you got that from.
Sometimes, some cases can affect the camera for various reasons. Hence why I mentioned it. Equally, some camera lens protectors will affect image quality.
I'm not there, so cannot see what you have on your phone.
They are just suggestions in case, as has come up before with others posting here

[Shamrock_Sean]

OK thanks sorry didn't mean to sound rude 😅