S24 Plus - can't hear me on calls

[chrislfc]

Suddenly this morning I cannot be heard on incoming or outcomes calls

It is fine on WhatsApp calls

No Bluetooth devices connected

Have reset phone

Have tried both on and off WiFi.

Nothing is working. Any help please?

[Piper123]

Hey there and welcome to the Samsung UK Community Forum

This question has been asked several times recently. Have you searched before posting?

Settings
Sounds and Vibration
Volume

Please check your settings in there.

Alternatively, when in a call that has been answered, increase the volume using the buttons on the right hand side of your device.

Your device is far more customisable these days to user preferences.

[KBER]

It isn't the settings. Try selecting 2G/3G as your network mode. It is impacting lots of people and this seems to be the only fix. It is very frustrating and seems to be down to a software update. What network are you on out of interest? Let me know if this works for you

[Piper123]

Actually the fix I gave earlier has helped many users who didn't understand the complexity of customisation.

Your idea of 2g/3g (3g is broadly gone now in the UK) may help in certain circumstances but it is not the "only fix".

[AntAyo]

This worked on my wife’s phone, thank you. I set to 2g/3G and then back to 5g and still worked 

[Easty]

Thanks , this just worked for my wife's S23 Ultra

[Members_h8C5kj0]

It does work but then you have to switch back to 4G/5G for internet connection. It is not a long term solution. I shall contact Samsung.

[Members_h8C5kj0]

I can be heard on incoming calls. It is outgoing calls that are a problem. WhatsApp’s calls have no problem. I am on Vodafone and have a S24+ SM936B/DS 256 Gb).