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Registering Device Issue FYI

(Topic created on: 27-01-2024 09:55 AM)
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GreaterGalaxyUK
Helping Hand
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Hi

An issue I encountered registering my S24Ultra incase anyone is having similar issues?

I am trying to register my S24Ultra device/product via the Shop App. As you can see, it is saying my IMEI number is not correct. 

First pic shows the shop app. Second picture is via website.

I have:
Copied and pasted both IMEI numbers available.
Typed both IMEI numbers availalble
Typed up to 11 numbers only. Typed the full 15 number.

Tried to register via website which also did not recognise my device so I had to upload proof of purchase and warranty status is under review. I am awaiting an outcome.


image


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1 Solution


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Solution
Fiona26
Samsung Members Star ★
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Mobile devices are registered automatically upon first set up. I had no need to register my phone. If you open the members app go to support at the bottom of the page. There you will see your registered devices. If I sign in to Samsung website, my registered devices also show.
Just always keep your proof of purchase.

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8 REPLIES 8
Solution
Fiona26
Samsung Members Star ★
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Mobile devices are registered automatically upon first set up. I had no need to register my phone. If you open the members app go to support at the bottom of the page. There you will see your registered devices. If I sign in to Samsung website, my registered devices also show.
Just always keep your proof of purchase.
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GreaterGalaxyUK
Helping Hand
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Thank u. The device is there via the members app.
Daz73r
Helping Hand
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Mine happened automatically
Daz73r
Helping Hand
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Reboot phone start again 1706351742875.jpg
sheplfc74
Helping Hand
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Bought mine off Samsung site, saying it was purchase from somewhere else?
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stephkane00
Navigator
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Tried to register mine and it says its already registered
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Daz73r
Helping Hand
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Yes it's automatic now
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Sebin369
Student
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I have the same issue with my buds 2 pro and watch 6
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