One ui7 update still not available

[Mit13]

It's been over a year, one ui8 is out but my phone is stuck in one ui7. Not updating via beta program either. My other s24 baught months after this have gotten the updates. Am I missing something? Are some devices not eligible?

[Mit13]

It's a little annoying because it does not even show me any beta version either

[arianwen27]

Settings, about phone, software information. Mind sending me a screenshot of the service provider software version part? Like this

[Mit13]

.

[arianwen27]

"1st of May 2024" oh.... Your phone has never had a single update.

The region is the uk. You're 100% your sim card is a uk sim card?

[Mit13]

Yes, given I live here. It's the only sim I have

[Piper123]

Get a free SIM card from any of the main UK networks (or pick one up in a supermarket for less than £1). For ease, remove existing SIM. It will only be for a few minutes.

Pop it on then Turn WiFi off.

Restart your device.

Let it connect to 4g / 5g for a while (maybe 20 minutes) then turn WiFi back on and try to update.

If updates start to come through, hopefully you'll have fixed the issue at very low cost

[Mit13]

Didn't work

[Piper123]

Contact Samsung Support and arrange repair