Official post for S24 display - non existent @ 13:15 GMT 28 Jan 2024

[RPB100]

Over 500 posts on this topic alone and not one official response in days Customer Service really can't get any worse than this. 

[BandOfBrothers]

The Team here are I'm sure feeding the content of threads back up the chain @RPB100 and it's beneficial for owners to also send feedback via the Samsung Members App so Samsung can take onboard the amount of people who need support for this. 

If I can be of any further help then please don't hesitate. Take care.  😎 

[RPB100]

Thank you but how many hours and messages do Samsung need to put out a response?

[Glenntech]

Trouble is they need to be providing feedback via the support section on the Members App

[RPB100]

They have - I've been on there as have hundreds it seems. There are no excuses for a nil response given the global scale of this display issue. It is marketed as the best display in the world yet ironically, it is this which is the problem.

[Glenntech]

The more the merrier
Will give the team there more data to work with
It's not going to be something that will get done straight away. So the more feedback the better

[RPB100]

It's the same data from everyone! Same issue

[X9ASM]

If we all start a return for our phones, maybe then they will wake up

[RPB100]

True but they know it won't happen. So next best bet is shame the service and brand. Not seen this in the mainstream news yet but given how much they like the glory, they will get the downside equally if this continues.

[X9ASM]

There's many forums on Samsung members... Reddit...

YouTube videos..
All talking about this same issue.
At least 5000 people have raised this across many platforms.

Yet Samsung is totally oblivious to this.