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Notes verrouillées non accessibles

(Topic created on: 13-12-2024 11:32 PM)
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Michelle2024
Apprentice
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Bonjour, j'ai vraiment besoin d'aide.  J'ai un téléphone fourni par mon employeur.  J'avais un Galaxy S21 Fe et on me l'a changé pour un S24 Fe.  Comme je ne m'y connais pas, on m'a donné un lien pour savoir quoi faire pour ne rien perdre.   J'ai tout suivi à la lettre et tout fonctionne sauf...mes notes dans l'application Notes.  J'ai des notes verrouillées car elles contiennent des informations importantes.   Lorsque je tente de les ouvrir, j'ai un message qui me dit : IMPOSSIBLE D'OUVRIR UNE NKTE VERROUILLÉE PAR UN AUTRE COMPTE.  Je ne comprends pas ce que ça veut dire et encore moins quoi faire et je dois absolument ouvrir le tout.  Est ce que quelqu'un peut aider à sauver une Nulle Comme moi svp.

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2 Solutions


Accepted Solutions
Solution
JerryS
Helping Hand
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It sounds like you've created a new Samsung account after restoring your notes from your old account. I think you will need to be able to sign in with your old account to access them. It's worth comparing which Samsung accounts you are using on both your old and new phones from settings and clicking on your name at the top of the page. The Samsung account is normally an email address. If you've forgotten the password for an old Samsung account this link may help. https://www.samsung.com/ph/support/apps-services/how-can-i-find-my-id-or-password-if-i-forget-it/

Hope this helps and welcome to the community by the way.

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Solution
Michelle2024
Apprentice
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Thank you so much.  I've tried with another email address and it was the solution.  I recovered everything.

Thanks and have a wonderful Christmas time

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6 REPLIES 6
JerryS
Helping Hand
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Hi, Are you using the same Samsung account as your old phone? If not this could be why you are seeing this problem.
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Michelle2024
Apprentice
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Yes, but i think I created a samsung account  when i follow all the instructions because i'm not sure that i had one before

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Tourbillon De La Vie
Samsung Members Star ★
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Have a look on your old phone what is the account used

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Solution
JerryS
Helping Hand
Options
It sounds like you've created a new Samsung account after restoring your notes from your old account. I think you will need to be able to sign in with your old account to access them. It's worth comparing which Samsung accounts you are using on both your old and new phones from settings and clicking on your name at the top of the page. The Samsung account is normally an email address. If you've forgotten the password for an old Samsung account this link may help. https://www.samsung.com/ph/support/apps-services/how-can-i-find-my-id-or-password-if-i-forget-it/

Hope this helps and welcome to the community by the way.
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Solution
Michelle2024
Apprentice
Options

Thank you so much.  I've tried with another email address and it was the solution.  I recovered everything.

Thanks and have a wonderful Christmas time

JerryS
Helping Hand
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Super, you're very welcome and glad you got everything recovered. Have a great Christmas too
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