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Network Malfunctions

(Topic created on: Thursday)
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VictorCruz
First Poster
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Hi

I'm a new Samsung user. After I got my phone, I was asked to update my the software for subsequent months, which I did until it got to April's update. Since after the completion, my 5G and 4G networks have refused to perform. When it's on either, my network stays on for a while and then disappears (claims there's no Sim, while there is). If I turn to 3G, it never happens, but of course 3G is too slow. I'd like to know if the newly released update (May) can correct the errors, or if there's any other solution.

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2 REPLIES 2
Piper123
Samsung Members Star ★
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Hey there and welcome to the Samsung UK and EU Community Forum

For the most part, 3g is no longer available in the UK. Which region are you in?

Suggest you Reset MOBILE network settings.
S24 Ultra
Greenmum1
Helping Hand
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I would suggest turning off phone and taking the sim tray out then reinserting after a short period of time(5 mins or so)