My S24 Ultra SM-S928U/DS HAS NOT RECEIVED SEPTEMEBR SECURITY UPDATES.

[Moeez Gilani]

My S24 Ultra SM-S928U/DS HAS NOT RECEIVED SEPTEMBER SECURITY UPDATES.

WHY SINCE JANUARY I HAVE NOT RECEIVED ANY UPDATE ON IT ?

I NEED HELP ON THIS. NOW I AM IN PAKISTAN

[DianDD]

Have you tried checking for an update through the Switch app on a PC/laptop? If not, then I strongly recommend it to you, and if still not updating, you will have to send it back to Samsung service so they can fix it for you. Some phones will never get updates for some reason, and you can't fix it yourself.


This has been happening since the beginning of the smartphone era, and there is still nothing in particular as information in the web.

[Moeez Gilani]

i have tried on samsung switch app on pc. didn't get update. actually it has no warranty left so thats why i cannot give it to samsung to fix it. i am so worried.

[DianDD]

S24 Ultra no warranty left? This phone came out on the market in January 2024 and comes with two years of warranty how come you have no warranty? Even if in your country comes with 1 year of warranty it still has a few months to go.

[Tourbillon De La Vie]

That's US firmware/phone which explains lack of updates in EU. 

[Moeez Gilani]

i am in pakistan

[lminvti]

Hi, did you tried report to developers through members app?

[Moeez Gilani]

no i didn't

[Piper123]

Hi there

As your device is out of region (US firmware, you are in Pakistan) then you won't get OTA updates.

If nothing is coming up in SmartSwitch you'll need to reach out to Samsung Customer Services but I don't hold out a lot of hope here given their record of excellent customer service (irony).

Also note this is the UK and EU Forum so you may be better off reaching out to your local Samsung Community.

[Moeez Gilani]

if change region of mobile and connect US vpn then possible to get update ??