My Files app does not copy/move files along with the folder they are in

[krastev]

Issue: My Files App Doesn't Copy/Move Files Along with Folders

Previously, using the My Files app (which integrates with OneDrive), I could copy entire folders, including their contents, to my phone's internal storage. However, it seems that this no longer works.

Now, when I try to copy a folder, only the folder itself is copied, but none of the files inside it. To move the files, I have to manually open the folder and copy each file, which is really inconvenient.

Has anyone else experienced this? Does anyone know a solution?

[Reylob]

Hi @krastev 

Is the copy issue between OneDrive and the Internal storage? I just tried copying a folder from my Internal storage to another folder in the internal storage and it works. This was done on S24 Ultra.

Saying that, I had experienced cases where copying files do not work depending on how I do it.

If I open the app and tap on Download and try to copy a file the menu paste here did not work. However, if went app -> Internal Storage -> Download-> file and copy then I could paste into another place.

I think that it was a bug, because I just tried it now going app -> Download  and it worked as well.

Have you tried clearing the cache for the app?

Settings -> Apps -> My Files -> Storage -> Clear cache.

I would try a force stop before clearing cache.

Settings -> Apps -> My Files -> Force stop.