Moisture alert

[piggue]

S24 has been playing up for a week or so, saying moisture or debris in charging port. There is neither. 

Wireless charging still works. Is this a software update that has caused this? 

Feel like I was fobbed off by support, saying I need to run in safe mode and exclude each app to make sure they aren't causing it. 

Has this happened to anyone? Is this something they can update or do I need to send it off for repair? 

Thanks!

[Piper123]

This is most likely caused by..........

Moisture.

Maybe having your device in the bathroom whilst having a bath / shower? In a wet or moist area? Outdoors in the rain and not in a case?

I have an S24 Ultra and not having the same issue so suggest not a software fault otherwise we would all be grumbling.

[Maverick_Osprey]

This is a feature that has always been available on samsung phones. It is caused by water entering the charging port either by wet hands or leaving the phone next to running taps or showers. It is a protective feature . Just try to remove the moisture using hair dryer or something.

[BandOfBrothers]

@piggue 

This has cropped up before where the phone has alerted the owner but has been a false positive. 

The warning should go away by itself if this is the case. 

[Browser23]

This is an issue with all of samsung phones. I had mine inspected for moisture damage and the indicator(little dot) was fine. The charging port is clean and free of debris. I also viewed the logs in the bootloader there is a process that will not allow the usb to be re enabled at any point. Even after it runs voltage checks and diagnostics on it. There are A LOT of fixes online none of which will work. Id say considering samsung doesn't issue recalls and has not patched its software. 1) Buy a wireless charger 2) Backup all your data. 3) Throw it out and give up on samsung. They have ruined their reputation by not addressing the underlying moisture issue they just replace and don't patch software or modify hardware. A rinse and repeat cycle that has me to finally switch from android (after using samsung exclusively for years) to Apple. On the off chance someone from samsung sees this patch your software or report the bug already. There are PLENTY of cases there is no moisture damage and the port is clear of debris. The software does not have the capability of unlocking the USB port or clearing that log error from the phone. This is 100% a quality issue.

[MO106]

It's 100 percent feom the last update. I did my update and immediately got this error message when I tried to charge. Tried tons of different chargers and same error message. My phone never saw any water was in the house on desk the whole time. I looked online and did a hard shut down and it fixed for a few weeks. But now it is happening again!!!! It's obvious if I did the hard shut down then it worked there was no water damage. It is a update/software issue. Called Samsung and they told me to send my brand new phone in for 10 day turn around. This is absurd!! I am very upset at Samsung and will never want to buy feom them again. They don't care when you call. 

[Cro - Bih]

It happens to me and many others! Samsung is full of ***** about this! I spoke with Samsung authorized Repair Center and guy told me about this issue! I sent the phone to Samsung S24 2 months old phone never touched water, they wanted to charge me repair fee! When I request phone to be returned, lady told me she need to check is it any payment left on this phone! Its bit strange but they dis return my phone! 

Globalization, catz become too fat and forgot that we people made them fet with our hard earned money! Shame on them! 

[piggue]

Did they repair it for free?

[Cro - Bih]

No they didn't! They said it's my fault and they will fix it for Fee! They lying, its a lot of problems with that message!! 

[Jonathon_Blackburn]

My Samsung dryer caught on fire and they blamed me.  Of course I'm here because my phone is having these issues.