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Misleading T&Cs re: buds3 pro offer

(Topic created on: 27-11-2024 06:34 PM)
542 Views

I have this problem too (1)

EddieSpeech
Journeyman
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Careful people, on Samsung.com they have an offer stating that if customers purchase an S24 or S24 Ultra by 3/12/24 they'll be in with a chance to leave a review and get a set of the buds 3 pro. In the small print it also says by the 3/12/24. I've just spoken to an advisor who told me that even though it's not on the website, the validity period is between 25/11/24 and 3/12/24. So even though I followed the link on their site and bought mine on the 20th, I'm not able to claim this offer!

Also, guess who's making a formal complaint! 
5 REPLIES 5
BandOfBrothers
Samsung Members Star ★★
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Hi @EddieSpeech and may I extend a Warm Welcome to the Samsung Community Forum 👋 

When you attempt to make the claim what does it say ?

It might be beneficial to speak with the Samsung Promotional Team 

Samsung Promotional Team
Call us at 0330 054 5562
https://20203.samsungpromotions.claims/gaming/en-GB/support/contact


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Tourbillon De La Vie
Samsung Members Star ★
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When it was bought on 20th was the offer being displayed/showing on the website? 

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EddieSpeech
Journeyman
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Yep, I followed that link via the UK cashback app which took me to the Samsung.com website.
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EddieSpeech
Journeyman
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The customer service rep told me I had to wait 14 days like it says on the promotion. Then I'd receive a survey and upin completing it would have to wait another 14 days for it to validate before I could claim. Then they told me that the claim validity is only between 25th and 3rd but couldn't show me where it said that. They even told me they don't include that information on the website
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ZeroManYT
Navigator
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If something is given to u at 1 put the hour it is classed as the following day same rule applies here with year get over it stop crying fool
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