Latest update troubleshooting

[Kami1980]

Hi everyone,

There is anyone who has trouble with the network connection after the latest update?

When I connect to WiFi right after my network doesn't have signal until till I restart the phone. 

If I connect again to WiFi does the same.

Please let me know if you have same problem. 

Also, my husband has the same problem and he has different network.

[lminvti]

Hi, did you tried to put sim into sim slot 2? If so did you checked that APN settings are correct? You can also try to do a network reset on your phone and see if that helps. Or you could do this.
Release the Side key when the phone turns on

Press and hold the Volume up button until the phone enters Reboot Mode

Press the Volume down button to select Wipe cache partition

Press the Side key

Press the Volume down button to select Yes

Press the Side key

The phone will automatically reset and reboot 
If nothing worked I suggest to contact samsung tech team. As it looks like there's multiple people with same issues after update.

[Kami1980]

Thenk you for reply,
I tried 2nd slot and has the same problem and about all the instructions with the volume key doesn't work with my phone

[lminvti]

Have you tried reset network settings or APN settings?

[lminvti]

Press and hold the Side key (power off/on) and the Volume up button on the side of the phone Release the Side key when the phone turns on, but keep holding the Volume up button until the device enters Reboot Mode then Press the Volume down button to select Wipe cache partition 

[BandOfBrothers]

Hello @Kami1980 

If you perform a forum search you may find existing threads with some further help or guidence within.  

It does look like sonenowbers have suffered a negative impact from the update. 

Pmewse send feedback via your Samsung Members App too. 

[Kami1980]

Thank you, I'll have a look

[Kami1980]

My phone doesn't want to follow the request from my key side and volume. Doesn't want to enter in the reboot mode

[Kami1980]

I'm not that good withese types of settings. I have still the same problem