Issue with Gallery

[Brunswick]

Since I did an update to latest software I am having this issue with gallery app. I have tried everything from resets, online help and factory reset of the phone but problem persists. Any help or advise please 

[Piper123]

Sorry but Samsung do not provide us with Crystal Balls.

What is the actual problem?

[Brunswick]

I can't attach a video here but when I open gallery app I get a yellow hue and also it changes some icon colours to that hue and I am unable to see pics without the hue.
Thanks for prompt response.

[GoanGeek]

Hi.
As you mentioned, you have already done resets. After resetting if you are restoring apps, then don't do it.
Install apps as and when you need them the same for settings. Rest can be recovered after the backup.

[Brunswick]

Hello, only app that has issues is Gallery app and as you know it's stock app and automatically gets installed. I tested the gallery app without restoring my pics and issues still persists. So it's not pics issue it's something with gallery app. I have sent diagnostic to Samsung through this app as well but no solutions as yet.

[GoanGeek]

Try resetting your settings only then

Also make sure you keep checking for app updates in both Google and Samsung stores.

[Brunswick]

Before factory reset and after factory reset has done resetting settings only as well but still no joy unfortunately. Including all resets options possible through remote tech support. And no success.

[Tourbillon De La Vie]

Does it happen in safe mode? 

https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

[Brunswick]

Yes it does as well

[Brunswick]

Any update guys 😢