I feel like i have a fake s24 ultra

[GracefullyFallen]

I got my phone at a corporate Verizon store. The first one didn't run properly. I swapped it out. Now this one doesn't seem to do anything more than my s22 did. How can I tell FOR SURE if I got an actual Samsung Galaxy s24 Ultra? It just is very unimpressive, glitchy, camera isn't near what I expected either..

Galaxy S24 Ultra

[-Robot-]

Well you got it from the Verizon store, assuming it was a genuine store you most likely got a genuine phone

I can't see Verizon giving you a dud

Each iteration of the phone over the last 3 years have only minor upgrades and a lot people have skipped a year or two between upgrades

I am sure you can Google the difference bettwen s22 and S24

I personally have no issues with my S24Ultra, I hadnt found it to be glitchy and quite like the camera.

A lot of the time when taking using any camera, it's the person who take bad picture not always the equipment.

Just my opinion

[-Robot- · Accepted solution]

Some of the stuff I have taken with my phone

[BandOfBrothers · Accepted solution]

You could contact Samsung directly and provide them the details from the phone and they'll advise. 

However as the phone ks from a reputable outlet I would have thought it would be official @GracefullyFallen 

Sometimes if SmartSwitch is used the move across data from the previous phone to the new one tjis can cause issues. 

Try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

If i can be of any further help please don't hesitate to ask  😎 

[GracefullyFallen]

Thanks. Verizon originally set up the 1st phone. Agent took it upon himself to use a prior email connected to a prior phone with a virus when I had explained I needed to create a new email. Nothing was transferred app wise with smart switch. They tried a factory reset. Didn't help. Double opening apps etc. So they replaced the phone. Created new email. However,  they said they deleted version account with email also but I'm STILL RECEIVING EMAILS ON INFECTED EMAIL & NEW ONE CREATED.  There just is so many issues it's beginning to be a regret getting it. Then I get comments like the first reply on here from @-Robot- saying canera issues is probably the photographer not the camera. I'm not an *****. Ik how to work a phone, use a camera & previously have taken photos contest winning quality.  I just feel something is off. I will try cache link. Ty!

[GracefullyFallen]

Also, I agree it was from a Verizon store & normally wouldn't question it, except the 2 sales agents were whispering & discreetly sharing something on the account tablet. Was just a very odd experience. So I don't necessarily feel it's Verizon but some people can be shady regardless of the company they work for 

[-Robot-]

Agreed, not everyone is honest but we can only assume they are going the right thing

[-Robot-]

I didn't say it "probably", I am saying it happens a lot

Not trying to offend but I take 100s of terrible pictures too, I am no professional photographer, just an enthusiast

[GracefullyFallen]

OK I took it wrong. Apologies. I just can't seem to get the 200 to zoom properly or focus correctly. I'll try watching some more instructional videos maybe I'm doing it wrong. It's just a weird situation. They have the account w multiple numbers & email addresses. Tried speaking with Verizon regarding this but they still have yet to reconcile the problems they created. Thx for your suggestions! 

[GracefullyFallen]

Yes. One would hope. I'm going to attempt to confront Verizon once again regarding multiple lines they had (should only be the 1) as well as the multiple emails connected on the account. I almost think since the infected/hacked email that is still getting sent duplicate account information which was supposed to have been completely removed when phone was replaced has not been that somehow this phone has been affected also. Possibility I think. Just frustrating.  I'll update post after I speak with Verizon techs. Ty mu