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How to use the red letter email app as my default email

(Topic created on: 21-02-2024 12:43 PM)
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Lisa1991
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So I want to set my main email as my hotmail account on the red envelope app 
When I click a link to.email someone it sends it with my Gmail email address I don't want this I want to use my hotmail account . I don't have the outlook app just have my hotmail account set up in the red email app. I have set this email to default but still when I click an email address it goes straight to my Gmail account? 
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Robin999
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Red envelope app?? Do you mean Samsung mail app
If so, then go into the app, click the 3 vertical lines in top left, click on the cog wheel in top right, click the 3 dots in top right, click on set default account. Choose your hotmail account. It should now be set as the default account for sending email.1708522475348_1708522475338_0.jpg
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Lisa1991
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Yes that's the one . I have done this and it's still using my Google mail app
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Robin999
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One way to check is to go into the apps settings and see if your hotmal is the default (see pic)

You can also check the 'From' field to see which account its sending from and change if needed (see 2nd pic)

1708541165181_1708541165174_0.jpg1708541498145_1708541498141_0.jpg
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Lisa1991
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Yes it's set as default:)
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Lisa1991
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My Gmail account isn't even there as I have it seperate
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Robin999
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Is your outlook(hotmail) account added to your accounts in the phone?

1708545203337_1708545203332_0.jpg
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Lisa1991
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I'm not signed in on the outlook app as I only want to use mail app
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Robin999
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I've just installed Samsung Mail app and set it up with both my outlook and Gmail accounts. I've made each one default and sent a test email. Each mail sends from either outlook or Gmail as expected so I'm unsure why it's not working for you. If your Gmail account isn't linked to the app then it shouldn't send mail thru it at all.

Can you confirm that you're receiving emails that have been sent to your hotmail account okay.

If you go into the mail app settings again (Cog wheel) then tap on your hotmail account. Scroll down to Exchange server settings - check what details you have for email address, Domain/username, Exchange server etc. They should be populated with your hotmail settings.1708546756830_1708546756824_0.jpg
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Lisa1991
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Yes all ok
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