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HELP! Automatic UI7 update knocked out my WIFI

(Topic created on: 16-05-2025 08:03 PM)
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Elisabeth_247
Journeyman
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Latest automatic UI7 update knocked out my WIFI, my network and Google! 😱
My Samsung S24 ultra is now a useless and very expensive paperweight!!

Please help to get my phone back to work!
I went to O2 shop and they installed new sim, but it made no difference!
I also ran diagnostics tool in Samsung settings, it also made no difference!

I need my phone because I have multiple disabilities! Please help! 🙏

2 REPLIES 2
Piper123
Samsung Members Star ★
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Hey there

Settings
General Management
Reset
Reset network settings

You'll need to input your WiFi passwords again but your network will update the app automatically
S24 Ultra
Elisabeth_247
Journeyman
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I did go to general management and reset network and wifi settings, guessing what: still no difference!
I'm at a total loss now😰
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