Hi,
You could try Below
If you can't hear phone calls using your Samsung earbuds, you can try these steps:
Restart your earbuds: Put the earbuds in the case, close the lid, wait for the light to turn off, and then try connecting them again
Check your phone's volume: Make sure your phone isn't muted and that the volume is turned up
Check your Bluetooth connection: Make sure your phone isn't connected to another device via Bluetooth
Check for obstructions: Remove any cases or protective covers that might be blocking the speaker
Clean your earbuds: Use a brush to remove any dust or debris from the earbuds
Check your phone's settings: Make sure Do Not Disturb mode or mute all sounds aren't turned on
Update your Galaxy Wearable app: Make sure the app is up to date
Restart your phone: Restarting your phone can fix issues caused by downloaded apps
Boot your phone in safe mode: Disabling downloaded apps can help you determine if an app is causing the issue
Perform a factory reset: This will restore your phone to its original settings, so make sure to back up your data first
