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Google wallet help (One UI Beta)

(Topic created on: 2 weeks ago)
43 Views
NadzR6
First Poster

2 weeks ago

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Can anyone help. I withdrew from the beta but now I can't use Google wallet I get a message saying about rooted or modded software. I googled it and they are saying to factory reset my device but I don't want to lose my data and re setup my phone all over again. I use my phone for my business so you can images the amount of stuff I have on here. Is there any other options ? 

To be clear I installed the beta then I withdrew from it and the phone is upto date but I still get this message and I reley in Google wallet too 
1 REPLY 1
johnz237
GrandMaster

2 weeks ago - last edited 2 weeks ago

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Hi! Welcome to the Samsung Members community.

Before starting the beta, you were informed that you MUST back up your data. Assuming you didn't read this and didn't back up your data? Used for important business, it's surprising you didn't read the beta requirements.

I don't believe there's a way around this—maybe reach out to Samsung directly.

In my opinion you may have to use samsung wallet, and if your bank doesnt support it use the CURVE app to override that.

Info on ui7 beta- you were told
https://eu.community.samsung.com/t5/samsung-lounge/ui7-beta-information/td-p/11870545?src=ShareByUse...

This wasnt hidden, it was in large text on the update screen
"* We recommend that you back up your important data to keep it safe from any unexpected errors that may occur while using Beta software or during upgrades."