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Google pay is broken after S24 Ultra November update

(Topic created on: 28-11-2024 11:16 PM)
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SerhiiT
Apprentice
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Hi!
I got a situation after the update - Google Wallet says that my phone doesn't meet security requirements and Google Play says that my device is no longer certified. Did anyone face this problem or know how to fix this problem?

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2 Solutions


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Solution
Members_KQn8WzT
Apprentice
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In my case, this is because I was on a different CSC (Israel) and received a second November update. The simple solution is to change the firmware to original  and CSC to original, using the HOME_CSC file to preserve data.
Device was showing as uncertified, but running another check in Playstore settings returned the certified status. No data was lost.
Google Wallet accepted all cards to be enrolled again.
Revolut accepted top-up again.
Probably Google and Samsung need to play catch-up between the versions a bit, but I didn't want to just wait for this to happen.
Yes, call recording can be reactivated with a CSC change and everything else looks to be working, at least for now.

Before:
Model : SM-S928B
CSC : ILO
AP version : S928BXXU4AXK5
BL version : S928BXXU4AXK5
CP version : S928BXXU4AXK5
CSC version : S928BOXM4AXK5

After:

Model : SM-S928B
CSC : EUX
AP version : S928BXXS4AXJB
BL version : S928BXXS4AXJB
CP version : S928BXXS4AXJB
CSC version : S928BOXM4AXJB

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Solution
cl33
Journeyman
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With the SamFW Tool 4.9 from thyre website. There is ODIN included. You can downalod the latest FW from the website and open the FW there. But u HAVE TO select home_csc manually!

 

fgz77zjmi.JPG

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29 REPLIES 29
arianwen27
Black Belt 
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That'll mean the november update you got is technically a beta. By any chance have you had 2 november updates? Samsung released one, then quickly released a second to remove something. That error means the update you are currently running isn't kinda validated as official software, you get the exact same error when running a beta os. Aka, wait for Samsung to fix it and use Samsung pay for now
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SerhiiT
Apprentice
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Thank you for your reply, it seems, that I have no other options except to wait for a fix.
Samsung Pay doesn't work as well, it says that the device is not supported yet.

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arianwen27
Black Belt 
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Seems Samsung really borked the update then, probs why I still don't have it yet
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Tourbillon De La Vie
Samsung Members Star ★
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Have you changed csc

-Robot-
Samsung Members Star ★
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2 updates in November? I have only seen one? When was the second one?
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BandOfBrothers
Samsung Members Star ★★
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Hello @SerhiiT  and may I extend a Warm Welcome to the Samsung Community Forum 👋 

I'm sorry to learn your experiencing issues.

Can you try these troubleshooting steps if you haven't already. 

1. Long press on the app icon and tap on the then Storage, and Clear Cache.

Choose Clear Data if necessary however that will mean your cards may need to be reset back up. 

If this does not help then a more broadsworded approach is >

Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

If you perform a forum search you may find existing threads with some further help or guidence within.  

i.e https://eu.community.samsung.com/t5/other-galaxy-s-series/google-pay-suddenly-not-working. 

A person can send feedback directly to Samsung via the Samsung Members App too for samsung to analyse. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Reylob
Samsung Members Star ★
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Hi @SerhiiT 

 

I have the S24 Ultra and had the Nov update. I have been using both Samsung and Google pay without any problems.

 

Have you tried clearing cache for the app?


Technology enthusiast, but not related to any technological company.
keith30
Legend
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Some had two updates, One at the beginning of November and another one this past week. I read that it was the US who had one at the beginning of this month then this second one. The beta 7 version hasn't started yet, that is coming in early December according to sources on Sammobile.com site
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Members_KQn8WzT
Apprentice
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Last evening I received the November update and today GPay says the device is not certified. Obviously nothing changed on the phone besides the update.

Revolut also does not allow top up from external cards. 

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