Google maps

[Godans]

When I use Google maps on my s24 ultra 512gb, every now and again the whole phone freezes and becomes unresponsive.

Contacted tech chat and they advised me to put phone in safe mode.

Did that and as the phone when in safe mode,goes onto airplane mode and goes off line.

The chat guru said that since I didn't answer he would close the chat! Wtf

Still no joy after restarting the phone,then was told to reset it but it has done it since brand new.

Then was told to send phone in to get it diagnosed and fixed,so I'd be without a phone for goodness knows how long.

Come on techy guys bring out an update that will fix the above.

[Robin999]

Hi, if Flight mode activates during Safe mode, then just turn it off and re-enable data and wifi. With regards to Google maps, then just reinstall it.

[Godans]

Tried uninstalling it and reinstalling it more times than there are stars in the sky. Still freezes on a random basis

[GoanGeek]

Hi.

1. Make sure you keep checking for app updates both in Samsung and Google play store.

2. Also check for software updates and Google play security updates under settings.
Currently both should be on July.

Now and then consider restarting your phone.

3. Also poor signal could heat your phone up and crash Google maps etc.
Consider downloading offline maps if it the case.

[Godans]

Done all the above just about every single day.
Still freezes and I've got to restart the phone anyway as it has frozen.

[Robin999]

Thanks. So, did you manage to boot into safe mode and reactivate wifi and data and then try using Google maps?

If you did and it's still freezing, then consider factory reset. Back up first.

[GoanGeek]

Have you allowed the permissions for Google maps?

You could try resetting your settings only under reset and see if it helps.

Also if you transferred apps from an old phone could be an issue.

[Godans]

If I had a £ for everytime I've done the above,I'd be richer than Elon, bill and mark

[Gemini-82]

I have tried all the above fixes but nothing works google maps  is impossible to use as I am losing signals for more than a minute on my S24 and S24+, samsung has refused to fix this issue  as they think this is google maps issue because other thirdparty apps works ok like waze, what is the service relation between samsung and google as without a google usename we can't login to these devices, and when it cone for the service they put their hands up, i am frustrated after paying top dollar for the s series devices there is no support from google. 

[Hachfi_G]

I do have the same problem here. I sent phone to Samsung for repair and So I just received it and a response from Samsung's partner company that does the repairs, they sent the phone back to me without any repair saying there is no problem and everything works while the problem persists so I don't know what I should do. And from the google side it seems to be a Samsung Android Security Patch and an update is needed. It's a recurring problem lately.