04-03-2025 02:07 PM
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04-03-2025 02:26 PM - last edited 04-03-2025 02:28 PM
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Things to try
1. Try a different SIM if available.
2. Make sure you are not in Airplane mode .
Please look at the link below and see if helps sort out your issue
https://www.samsung.com/us/support/troubleshoot/TSG10000275/
04-03-2025 02:31 PM
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04-03-2025 03:18 PM
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Hello @Amie96 👋
Welcome to the Samsung Community Forum.
I can appreciate how frustrating this must be. 🙂
First turn the phone Off and On i.e a Soft Reboot, but if that does not help then follow this by trying a forced reboot by holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.
There is a diagnostic tool 🔧 found in your Samsung Members App to see if that highlights anything.
In Settings > General Management > Reset > Reset Mobile Network Connection to see if that helps.
If not then if your within any cooling off period have the phone swapped out.
If not then seek support from a Samsung Experience Store or Samsung Service Centre.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
04-03-2025 03:38 PM - last edited 04-03-2025 03:38 PM
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