Dpd pick up

[bradder]

I have dpd picking up my phone tomorrow do I have to box it myself or do they bring packaging 

[Robin999]

Hi, did you not receive any returns packaging and a label prior? Under what circumstances are you returning? Was returns arranged thru Samsung or network?

[BandOfBrothers]

Hi @bradder 

My advice is to pack the phone in a strong enough similar sized box with internal packing to avoid any possible in-transit damage. 

If your returning the phone for a refund then use the original retail packaging. 

Put a note inside with your name , address, and any relevant order information etc.  

Top tip > Take time and date stamped photos of your phone with one of the phone turned On and another of the water indicator which js typical visible in the sim card slot port. 

Remove your sim card. 

If i can be of any further help please don't hesitate to ask  😎 

[caz1121]

They collect it and have a box/bag it goes in.