Hi @bradder
My advice is to pack the phone in a strong enough similar sized box with internal packing to avoid any possible in-transit damage.
If your returning the phone for a refund then use the original retail packaging.
Put a note inside with your name , address, and any relevant order information etc.
Top tip > Take time and date stamped photos of your phone with one of the phone turned On and another of the water indicator which js typical visible in the sim card slot port.
Remove your sim card.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
