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Cannot send Texts. I am able to recieve texts and make calls

(Topic created on: 21-10-2024 01:53 AM)
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Zabrianne
First Poster
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I have had this problem for 3 days. My phone makes and recieves calls. I can recieve texts but cannot send. I have called technical support, with both my provider and samsung. No results.

I cleared message cache, data

Reset network settings

Reset all settings

Factory reset phone

Switched sim card 

Put sim card into another phone and tried texting 

Reconnected me to cell towers

Checked if I'm on a spam blocked list

Checked my message center provider number

Everything under the sun.

 

I may note that this started happening after I sent out hundreds of invites through text for my job. 

I am worried i may have to switch providers

 

Any support helps!!

 

UPDATE *****

I figured out that my texts are sending if I use RCS Chat with people who have RCS Chat enabled.  I tested this with a friend and it worked. If the other person does not have RCS chat enabled, they will not recieve my text

 

 

 

 

 

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3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★
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Hello @Zabrianne and may I extend a Warm Welcome to the Samsung Community Forum. 👋 

I've known issues happen with a sim card after someone has sent lots of text messages, due to the policy of the network under their fair usage Terms and Conditions. 

I know you've tried speaking with your Network's Customer Services, but it maybe worth just asking them again. 

I note one of your troubleshooting steps is " Put sim card into another phone and tried texting "

When you tried this did text messages send or not 🤔

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Tourbillon De La Vie
Samsung Members Star ★
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Hundreds of text invites? That must have activated some security protocols and limitations 

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Zabrianne
First Poster
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I will look into this.

And putting my sim card into another phone did not work.

The problem is connected to my phone number somehow 

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