Cannot hear caller s24 ultra

[ValenDigital]

After the recent update on the 22/7 I cannot hear callers who call OR when placing an outbound call I cannot hear them.

It was fine previously and no issues. Only seemed to happen after the recent update.

Funnily enough if you switch from 5g/4g to 3g it fixes the issue straight away. I also noticed that it's running hotter than normal after the last update. Again turning to 3g or turning data off seems to fix that.

Anyone else having the same issue?

Fyi. Using Vodafone in the UK

UPDATE: turning off 5G and using 3g (maybe 4g) fixes this OR in my case resetting your network settings permenantly fixed it for me.

UPDATE 18 SEP 24: So thought the issue was fixed BUT it's resurfaced. Since yesterday morning it's happening again (more so after last 6.1.1 update) switching to 3g fixed this but going back to 5g callers can't hear me. What a joke. Top of the range phone and callers can't hear me!! Vodafone is useless too. Already reset settings, using a new sim etc... paying for something that I cannot use....

[Robin999]

Try turning off wifi calling if you have it.

[ValenDigital]

It's not on...

[Robin999]

Have a look through this

https://www.samsung.com/in/support/mobile-devices/cant-hear-calls-on-samsung-mobile/

If you're on Vodafone you might not necessarily know if wifi calling is active on your account. Call them and ask.

[ValenDigital]

I'll ask...thanks...

[ValenDigital]

So spoke to them and resetting my mobile settings did the trick! All good now.

[Robin999]

Ahhh great. Glad they sorted it for you.

[ValenDigital]

Thanks

[tessmum]

I'm having the same issue. What did you do in mobile settings please

[ValenDigital]

Np. So go to settings > general management > reset > resel MOBILE network settings. That did the trick for me straight away (I didn't reset ALL network settings as support suggested as that would have meant losing ALL passwords to wifi etc)