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BUG

(Topic created on: 27-02-2025 12:03 AM)
180 Views
REcoNn
Student

‎27-02-2025 12:03 AM

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Whatsapp media not downloading on my 24 ultra, any solutions?
6 REPLIES 6
Tourbillon De La Vie
Samsung Members Star ★

‎27-02-2025 12:05 AM

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Did you try any troubleshooting? 

REcoNn
Student

‎27-02-2025 12:08 AM

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In response to Tourbillon De La Vie
Tried WhatsApp troubleshooting, it said it's my device
0 Likes
johnz237
SuperStar

‎27-02-2025 12:11 AM

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Hi! Welcome to the samsung members community!!

Hi! Please note there is an issue with WhatsApp. They have acknowledged it and will hopefully fix it soon. For now, it is recommended to use WhatsApp Business (it's the same thing, with more features you can ignore).

lminvti
Samsung Members Star ★

‎27-02-2025 12:17 AM

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Hi @REcoNn and warm welcome 👋

Do you have specific error?

Have you tried downloading WhatsApp businesses and see if it works on there?
Also have you enabled all necessary permissions for WhatsApp?

You can go to WhatsApp settings > chats > and toggle on media visibility.

Clear cache from settings > apps > WhatsApp > storage > clear cache
And force stop the app.

Also make sure your app is on the latest version.
Sam_Woodrow
Apprentice

‎27-02-2025 02:33 AM

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I had this error on my S24, it's not just your device. make sure WhatsApp is up to date, as I believe they have fixed this error as of now