Always on Display will not stay turned off

[wdwinterfang]

I've recently purchased a S24 Ultra 512GB and every time I turn off the Always On Display it turns itself back with a couple of hours. Any ideas?

[BandOfBrothers]

Hello @wdwinterfang and may I extend a Warm Welcome to the Samsung Community Forum 👋 

It might be beneficial to ensure you haven't inadvertently set up any relevant routines on your phone. 

Double check the options in your AOD too.

I have mine on Tap tp Show but when I do turn it off in Settings > Lockscreen and AOD it does stay that way

If you perform a forum search you may find existing threads with some further help or guidence within.  

This is a similar thread > https://eu.community.samsung.com/t5/other-galaxy-s-series/always-on-display-keeps-turning-itself-on-... 

If this was my situation I'd go into AOD and turn it off again, and then Clear the phone's System Partition Cache Files Section.

> Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

Hopefully a back up and factory reset isn't required for this issue. 

If i can be of any further help please don't hesitate to ask  😎