Secure Folder

[Abo_Obaida]

Hello, sorry to write in my language. But I can't explain in detail in another language 

- Secure Folder 

• I had a samsung galaxy note 20 ultra and when using the secure folder I got very high privacy such as that if I exit the safe folder by pressing the button of recent applications I can not read the content of the open application in the safe folder because the content in the display space in the secure folder is hidden (a white screen appears), then the system was updated and the safe folder completely disappears once you exit it. But these things I can't find in my S24 ultra on the one UI 7 interface and I ask you for a quick and thank you solution.

[Ajay-A]

Hallo @Abo_Obaida,

Thank you for your message. I will help you further. Do you mean that after the update your secure folder dissapeared?

With kind regards,

Ajay

[Abo_Obaida]

No, I don't mean that, the safe folder is there and my information is there, but when I exit it I hide from the list of applications, now it still exists and I do not want this

[Ajay-A · Accepted solution]

Thank you for your reaction Abo_Obaida,

We then recommend to send in an error-report throught the Samsung members-app to my colleagues of the R&D department. They can investigate this and when this can be resolved by an update this will be rolled out as soon as possible.

Feel free to let us know if you succeeded submitting the report.

With kind regards,

Ajay