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Superfast charging not working after update

(Topic created on: 24-02-2024 09:22 PM)
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sssam
Explorer
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Since I did a recent update, my samsung s23 is no longer doing superfast charging. It is simply doing a slow charge. The wording superfast charging comes on when I initially plug in but within a second it changes to the word charging. 

Is the update a bug?
18 REPLIES 18
Piper123
Samsung Members Star ★
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Hey there

Do you have Fast Charging turned on in settings?

Settings
Battery
Charging Settings

Do you have battery protection turned on?
S24 Ultra
sssam
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Hi yes fast charging is turned on.

The problem has only appeared since this update. I have done some searches on google and other seem to have similar problem?
Piper123
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When you pop your device on charge, what is the current % charged and time to reach 100% please
S24 Ultra
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sssam
Explorer
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It was on 2% and its took over around 1 hour 40 mins to get to 80%. Previously it would have done 100% much earlier

Previously it woukd v
Piper123
Samsung Members Star ★
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Do you have Battery Protection turned on?

(possibly the update may have defaulted to this???

Settings
Battery
Battery Protection)
S24 Ultra
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sssam
Explorer
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Do you mean protect battery? Just checked and that is not turned on
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Piper123
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Only thing left I can ask / suggest is whether you are using genuine Samsung Charger and Cable. I'm assuming you're using a 45w charger?
S24 Ultra
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sssam
Explorer
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The charger and cable are from sasmung.

This problem has only started since this update. I note others have complained about this before?
Piper123
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Charger is a 45w?
S24 Ultra
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