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Superfast charging not working after update

(Topic created on: 24-02-2024 09:22 PM)
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sssam
Journeyman
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Since I did a recent update, my samsung s23 is no longer doing superfast charging. It is simply doing a slow charge. The wording superfast charging comes on when I initially plug in but within a second it changes to the word charging. 

Is the update a bug?
16 REPLIES 16
Piper123
Maestro
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Hey there

Do you have Fast Charging turned on in settings?

Settings
Battery
Charging Settings

Do you have battery protection turned on?
sssam
Journeyman
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Hi yes fast charging is turned on.

The problem has only appeared since this update. I have done some searches on google and other seem to have similar problem?
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Piper123
Maestro
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When you pop your device on charge, what is the current % charged and time to reach 100% please
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sssam
Journeyman
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It was on 2% and its took over around 1 hour 40 mins to get to 80%. Previously it would have done 100% much earlier

Previously it woukd v
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Piper123
Maestro
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Do you have Battery Protection turned on?

(possibly the update may have defaulted to this???

Settings
Battery
Battery Protection)
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sssam
Journeyman
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Do you mean protect battery? Just checked and that is not turned on
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Piper123
Maestro
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Only thing left I can ask / suggest is whether you are using genuine Samsung Charger and Cable. I'm assuming you're using a 45w charger?
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sssam
Journeyman
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The charger and cable are from sasmung.

This problem has only started since this update. I note others have complained about this before?
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Piper123
Maestro
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Charger is a 45w?
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