Samsung together not working

[mrpove1980]

Hi all, does anyone else have issues with the Together challenges on Samsung Health? My step count has frozen in the counter and when I click to see the origress map, it doesn't open. I've cleared cache, force stop and uninstalled and reinstalled and it's not solved the issue.

[Cressy]

I did a backup. Then uninstalled Samsung Health and the reinstalled and all data reloaded and working fine now

[mrpove1980]

I didn't back my account up but I did uninstall and reinstall it but it didn't solve the issue. Thank you. I might do it again but back it up this time

[BandOfBrothers]

You could try clearing the cache files of the app @mrpove1980 

[mrpove1980]

I tried that too. I'm not sure why nothing is working. I've cleared everything, force stopped the app, uninstalled and reinstalled. Strange one?

[Robin999]

Can you please feed this back via the support tab in your Samsung members app. There are a few users experiencing this behaviour, so it would be beneficial if Samsung could investigate.

[mrpove1980]

I've received a message from Samsung. The service provider is aware and they're currently looking into this issue.

[Robin999]

Hopefully, it will get sorted soon.

[Robin999]

Just a FYI. An update for the app was issued yesterday.

[mrpove1980]

Hey all, thank you. I updated my app and it seems to be working again now. Thank you all for your suggestions and help