Samsung does not recognize my correct PIN

[kims009]

So Stupid. I was in the middle of work when my phone lost its internet connection, and when I restarted it, it did not take my CORRECT pin. And not giving me the chance to use my fingerprint or facial recognition.

THE MOST STUPID THING, IS WHEN I TRY TO LOG IN TO MY SAMSUNG ACCOUNT THROUGH A LAPTOP, IT ASKED ME TO VERIFY MY ACCOUNT WITH A TEXT MESSAGE (NOT EMAIL), WHICH I HAVE NO ACCESS TO IT BECAUSE THE  PHONE IS LOCKED !!!!!

The phone is the S23 Ultra. I always hated iPhones, but now I understand why people love them. You don't see no sense cheap thing. I hate it 

[BandOfBrothers · Accepted solution]

Hello 👋 @kims009 

I can understand and appreciate how frustrating this must be. 

https://www.samsung.com/uk/support/mobile-devices/i-cant-unlock-my-device/ have a look. 

May I suggest to perform a forum search as you may find already existing threads with help and advice within. 

If i can be of any further help please don't hesitate to ask  😎 

[Tourbillon De La Vie]

No nonsense security

[keith30]

The downsides of setting a pin 📌 to log in. 😂so frustrating to go though to verify who you are, if you don't know that then it's 😂😂😂