Samsung care plus via Amazon

[tezzrexx]

Has anyone that bought a Samsung phone from Amazon tried to use the Care Plus policy? I have one assigned to my phone but when I rang Samsung to raise a claim, they struggled to see who the policy was with and told me to contact Amazon. 

Anyone else had this problem?

[TechZilla]

I think you have to contact Assurant, they are the insurance company that offers Care Plus.

[Robin999 · Accepted solution]

Hi, and welcome to the UK community

I have a tablet purchased via Amazon, which included a free extended warranty, and I can see the care plus data via my Samsung members app. When I click on my status, it takes me to the care plus page, which shows two companies. However, I've never received any paperwork from any of them. Presumably, that kicks in when the normal warranty runs out, which in my case is 24/07/25. If i had a problem, then I'd first approach Amazon as they are the retailer.