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S23 Ultra Video Freezing during editing

(Topic created on: 06-03-2023 04:40 PM)
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s23ultratrouble
Apprentice
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While trying to edit videos by zooming in or turning the sound off, the video freezes and no longer functions. I restarted the phone and it does not help. This issue occurs intermittently on my phone. One day it will work, the next day it won't. What is going on? How do I fix it permanently as it is very frustrating when trying to work from my phone. I am referring to the factory installed gallery and video editor. No app.

6 REPLIES 6
-Robot-
Samsung Members Star ★
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Have you contacted Support?
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keith30
Legend
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????
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s23ultratrouble
Apprentice
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Yes. They told me to factory reset my phone and if that doesn't work get a new phone. As I mentioned it works intermittently so a factory reset seems unnecessary and very time consuming. 

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-Robot-
Samsung Members Star ★
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So have you tried it? Or not?
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s23ultratrouble
Apprentice
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Yes. I had to back up my week old phone and reset it and install everything back on it a second time. For this to still happen.

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GoanGeek
Samsung Members Star ★
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Video editing can take up a lot of resources. Make sure you close all other apps while you edit.
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