S23 Ultra uk where is the support??

[JustinArnold]

7 days in to October, UK device still with August security, and Google Play support equally out of date, August 2024. Samsung is failing to provide the updates it promised. I purchased the phone based upon the manufacturer guarantee. Amateur is the best way to describe this level of customer service. No communication, no insight, leaving customers potentially exposed to security frailty. Where is the security update, and why is google play service's updates not working either... a joke

[MorningBlunt]

skill issue

[Tourbillon De La Vie]

😇

".. 

This too shall pass. But in the meantime, feel what you need to feel.

..." 

[Rajsahab]

Very disappointing

[BandOfBrothers]

Hi @JustinArnold  👋 

I can appreciate how frustrating it is waiting for an update. Security patches are especially important.

If you haven't already please try Samsung SmartSwitch via a Computer. 

https://www.samsung.com/uk/support/mobile-devices/how-to-update-latest-software-for-your-galaxy-mobi... 

Occasionally inserting a completely different networks sim card can instigate an update. 

If you have a Samsung Experience Store local to your then the service desk inside maybe able to help. 

If i can be of any further help please don't hesitate to ask  😎 

[Wordsmith]

I just updated mine this morning. It's rolling out now (September update for the S23U here in the UK)

[AlanS123]

Doesn't include the fix for the camera zoom issue