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S23 Ultra stuck in boot loop

(Topic created on: 12-06-2023 12:44 PM)
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Budica
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This morning I was using my S23 Ultra to check the weather when it froze.  After a minute or two it rebooted and now its stuck in a reboot loop.  I can't even get it to go into safe mode.  Is my phone a brick now?  I'd absolutely hate to do a factory reset because I would loose some valuable information

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10 REPLIES 10
Budica
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Tried all of that and no luck.  Looks like I'm going to lose all my new customer contacts.  Is this common?

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JAMES4578
Samsung Members Star ★★
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HI @Budica  have you tried forcing a fresh restart?   Hold the volume Down and Power Buttons down simultaneously for around 20  seconds or until the phone  restarts.

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Budica
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I tried that. ended up in the loop again for a while.  Now absolutely nothing is working, phone won't turn on or charge.  it was at 100% charge this morning

 

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JAMES4578
Samsung Members Star ★★
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Can you connect to computer and see if it will turn on,are you able to enter Recovery Mode? Possibly may need to have the Device checked out?

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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BandOfBrothers
Samsung Members Star ★★
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Hi @Budica 

I think it's at the stage now to book the phone in with a Samsung Service Centre.

Good luck.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Mike071711
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Good day. I'd like to check out what is the end result of this thread. How did it go? Do you end up ringing service center? Does connecting to a pc work? Just experienced this just now and ive tried all soft/hard resets that would be possible but still didn't work. What seems to be the problem when ur  phone is already fixed? @Budica 

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arun2022
Explorer
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I know this is an old post and the post owner already may have got a solution. I am posting this article which details every aspect of boot loop for the late comers who are still in search of a solution.

Please follow the below link;

fix boot loop on s23 ultra

fix boot loop on any samsung

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Totheros
First Poster
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I held the power and volume keys down for 60 seconds but it won't power off or restart. What to do
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