S23 Ultra screen cracked due to heat

[umieram]

So on Sunday (3 days ago) I left my phone on the passenger seat of my car for about 10 minutes. When I picked it up, it was cracked! It has a protective case and a screen protector on at all times and I didn't drop it in any way. Samsung say it's not covered under warranty as this is a physical damage. Surely the device is faulty if it cracks in the heat and should be fixed under warranty. No? 

[Robin999]

Wasn't it very hot last Sunday. Possibly, the cars windscreen has played a part and caused the phones screen to crack due to the intense heat. No, you're not covered under warranty as the phone wasn't faulty. Is it insured for accidental damage?

[ADAM8362]

Hi, I'm sure this would be accidental damage and wouldn't be covered under samsungs standard warranty.

The warranty would only cover manufacturers' faults such as internal components, etc.

[BandOfBrothers]

Hi @umieram 

Unfortunately not. 

See if you have any cover under any relevant Home Contents Insurance or some bank accounts provide cover as a perk of the account. 

Alternatively Samsung can fix the screen for a fee. 

If i can be of any further help please don't hesitate to ask  😎