S23 Ultra 10x lens washed out

[charlo]

For past 6 months or more the 10x+ lens is producing unusable grey/washed out shots. This is happening on our 2 S23 Ultras and I suspect happened with a One UI update?.  The 10-100zoom lens also now has issues focusing also ( focus can be worked around by overzooming and zooming back out). Neither issue was there when phones were bought in mid 2023.

Here's a Gallery screenshot of two similar photos taken back to back at 10.3 zoom vs 9.9. As soon as the 10x lens is engaged, images turn to muck.

Any ideas ??

 

[Bigtasty65]

I agree with you. I've the S23 Ultra and noticed on the 10x zoom it changed the colour of a barge to blue when it was clearly grey.
Possibly because of trying to force you to upgrade to the latest and greatest?

[Sirfoxelot]

Same here. Noticed recently my 10x lens seems washed out, with a yellow tint to it. Pics also come out grainy at 10x

[Lukas1002]

Same problem. After resetting  phone  factory data. The situation has not changed. I think it's a software issue. 

[Members_oqXQo08]

I have the same issue.  When I zoom from 3x to 10x on far away objects, as the zoom changes, there is a short period of time (less than on second), where the images sharp and clear.  Then it goes dull and washed out.

Oddly, when I zoom on nearby objects, I do not see the same issue.

[Lukas1002]

Same. No problems with close objects, only with distant ones, especially if the darker object. 

[ElmarSchroder]

I have to admit, I'm having the same issue with the GCAM app when zooming in with the 10x lens. But yeah, haven't noticed this when I first got the phone. Is it not maybe related to OneUI 6?

[AlexXandyboy]

I have the exact same symptom on my device, Galaxy S23 Ultra.

Samsung, Help !!!

Below, 10x lens, washed out and blurry

 

Below 3x lens cropped. Crisp.

[Lukas1002]

Who faces such a problem. Deliver your device to the warranty one. I did it and it was a malfunction of the camera module. They changed the camera module and the camera works as it should

[JB107]

This is the same issue with mine. The 10x optical zoom is a disaster, want to ask since I plan to have mine check next week, does it take days for them to fix it?