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S23 Galaxy Ultra: please fix the Bluetooth bug

(Topic created on: 23-02-2023 02:01 PM)
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Matt4747
Apprentice
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This Bluetooth pairing issue drives me crazy. May I have a solution: Just reboot in safe mode and pair your Bluetooth device and then go back to normal mode.

I already had such issue on my S22 one year ago and after 1 or 2 months a Samsung phone update fixed it. Really really bad support from a brand like Samsung.

I have this issue on my brand new Galaxy S23 Ultra. I even replaced the device already one time. Whenever I try to pair Bluetooth devices, the pairing message on the phone does not come up. It seems that just the message it somehow blocked. My Bluetooth devices wait for the confirmation on the phone (smartwatch, my car) , but I can’t do so. And headsets etc. which usually do not need any confirmation, just do not connect. 

VERY STRANGE: in some rare cases, suddenly the pairing message pops-up. Sometimes after 20 trials to pair even more, most times never. Samsung: here is something really broken. I have the impression something in Samsung Apps or the SmartSwitch transfer from my Galaxy Note was faulty programmed by Samsung. 

This issue makes me crazy and I already spend hours for trial and error, searching the web and even contact the really bad Samsung service (they do not have a technical clue and cannot or are not willing to open a technical ticket).

Nothing worked:
1) Restart Phone
2) Toggle Bluetooth
3) Unpair all devices, pair again (if possible)
4) Factory Reset Network Settings
5) Wipe Cache Partition (Factory Menu)
6) Repair Apps (Factory Menu)
7) Even tried third party apps to pair Bluetooth devices

But the safe mode… did it 😊

One remarkable thing: In the web many posts and even Samsung recommend to delete the app data of the Bluetooth app. But on my S23 Ultra with latest Android 13 (22.Feb2023) this is not accessible: “delete data” is greyed out. May this would be the real solution. But not accessible on S23.

67 REPLIES 67
An9e1a
Apprentice
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The s23 ultra does not work with mylife or dexcom. I upgraded in February and my pump would malfunction everytime I went into the app so stopped using it. As I'm getting a loop pump changed to dexcom from libre and again not supported by the s23 as they are still testing. Have returned the s23 ultra as not fit for purpose, s22 ultra is working with dexcom but having same issues with my pump!!
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maggpie244
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I couldn't connect either my oneplus buds or my older Bluetooth headset, for both it would fail to pair. Turning off the music share in the advanced settings for Bluetooth allowed them to connect. Not sure if I'm going to have the same issue as others with the connection failing but we shall see. Either way this worked to resolve my initial pairing issue!
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Members_1Yh7y0B
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I am having exactly the same issue, never had problems with other phones, a few Oneplus's and Pixels, even iPhone, but I have it with the S23 Ultra. 

Members_87YAKFf
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Same here with the Tesla key! Its so frustrating to deal with. Especially if it's raining outside and you can't get the door to open! Samsung does not acknowledge this as a problem though 

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sharp1e
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I just got my s23 yesterday and synced with my old 21, now a Bluetooth speaker I use in the shed refuses to play music now. On Spotify it says it's connected to the speaker but is silent. Works in the car and worked fine with the s21
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Rampol
Apprentice
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Hi same struggling issue same earbuds i am thinking buying dofferent eaebuds

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Ibrahimlucky7
Apprentice
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I purchased huawei freebuds 5 and they are working fine with my Samsung galaxy s23 ultra

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Rampol
Apprentice
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Hi thank you might probably buy the freebuds 5 , i wonder if the airpods 3rd gen will have the same issue?

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Ibrahimlucky7
Apprentice
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Hi i have no idea about the 3rd generation but i tried apple airpods 2nd generation and they worked very well without any issue the only thing i didn't like was in ear detection it didn't work properly other functions like double tap worked good.

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Hey Matt, this just worked for me: Go to phone settings, search for "sep" (no quotes). Separate App Sounds will come up... Pick that. Scroll to the bottom... Turn on the feature. Pick "Bluetooth" at the bottom of that same menu. 🤞🏻