26-09-2024 08:39 PM
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I have s23ultra with this problem.i think after i update 6.1 This happened and I did everything to fix that even reset factory but still not working what can i do pls help
27-09-2024 05:23 AM
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Hello @iasinai and a Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members 👋
Try > Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's }
If this also does not help and all your settings are correct then also try >
Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode.
You can send feedback via your Samsung Members App too under the Ask a Question section.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
27-09-2024 08:48 PM
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Thanks for your help my friend. I tried these methods too, but it didn't work and I don't know what to do anymore
