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Prime video lags at 60hz

(Topic created on: 18-07-2023 01:05 PM)
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Aj2400
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Why prime video in my S23U lags at 60hz? Does it happen to everyone else or just me? 


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4 REPLIES 4
-Robot-
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Lag could be caused to Internet speeds too
JAMES4578
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@Aj2400  is the lag just on Prime Video or anything else? General prime troubleshooting with lags  is to go to Settings in the app- choose Stream and Downloads . In the Use Hardware Acceleration option  turn it off if activated or vice versa.  Try again now.   if still issue stop the Prime video app,restart phone and try the stream again.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Aj2400
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Just prime video. I did everything, it only happens when I set refresh rate to 60hz.
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Bobson23456
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To me it is still impossible to watch prime video without deactivating hardware acceleration on a S23+. Really sucks that Samsung says it's Amazon and Amazon says it's Samsung. Good work 👍

 

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