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Phone outlook email attachment downloads issue

(Topic created on: 01-12-2023 11:28 AM)
4504 Views
danofly
First Poster
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After a recent software update my phone has suddenly started not allowing me to download email attachments over a certain size saying that 'file size is too large'. 

This never happened previously?

I am using email app on the Samsung version 6.1.82.0

It's very annoying.

How do I fix this? I can't find any obvious ways to change the relevant download files settings...
7 REPLIES 7
Tourbillon De La Vie
Samsung Members Star ★
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How big is the file and what type is it? And, check the permissions for the app

Bella75
Apprentice
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Thank you
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Vmi86
First Poster
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Did u ever receive a response. I previuosly never had a problem downloading any attached file smaller than 30mb. Now I get the message on all different size files some as small as 9mb. Need help! 

Krishankhanna
First Poster
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Any answers. I have same problem with brand new s24 ultra. 14 mb pdf file cannot download in email app. Error comes file size too large too download. I have checked download linit it's set to unlimited

EddieW
Apprentice
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Anyone got any ideas, this has just started happening to our users including my CEO who receives a lot of large PDFs and was previously able to open them on the phone. Limit retrieval size is set to No Limit and there are no updates showing. Galaxy S21FE.

Thanks, Eddie

CHCAD
Student
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I also have the same issue. I have an S24 ultra and cannot download a 12.5mb attachment despite the retrieval size being set to no limit

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Saadeltamawy
First Poster
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I have this problem too if you received any solution, please let me know