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Phone not charging after update.

(Topic created on: 31-01-2025 07:47 PM)
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sillynacholegs
Apprentice
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Phone not charging via the port but does by wireless. It's happened today after I did the update. Any one else experiencing similar issues. And and advice on what I can do?
4 REPLIES 4
Babishko
Big Cheese
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The USB port on my S23 Ultra failed about a month ago @sillynacholegs. The USB port of my Son in Law's S23 Ultra failed at the same time. We both have a trusted phone repairer who will replace both our USB ports for us. My Son in Law's was done today, and is now working fine. It only cost him £30. Sadly, a repair is the only way to fix this issue permanently in my opinion.
BandOfBrothers
Samsung Members Star ★★
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Hello 👋 @sillynacholegs 

Try a forced reboot by holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.

Have a look in the charging port with a torch 🔦 for any build up of foreign debris. 

There is also a diagnostic tool 🔧 found in your Samsung Members App to see if that highlights anything. 

Also do try another Samsung charging brick and cable. 

Usb reset.
Settings > Apps > Tap the 3 lines with the downward facing arrow, to the right of 'Your apps' > Show system apps (toggle this on) > OK > Scroll down, and tap on 'USBSettings' > Storage > Clear cache > Clear data, then restart your device.

Ultimately try a Factory Reset after backing up before having to let a Samsung Service Centre have hands on. 

If i can be of any further help please don't hesitate to ask  😎  


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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meltdown
First Poster
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My diagnostics were all fine yet won't charge up on cable only if on a power bank with a c end, mobile Internet is terrible, iv done the restart still as bad, I cant afford a new phone or the fee to sort it, and why should I have to pay for something that was Samsung fault, am neurodivergent and the worry of being cut off from the little access I have to outside world is triggering melt downs done nowt but cry today because am worrying about having no phone at all
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Oldguy1
First Poster
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Mine did the same also android auto via cable stopped working
Fixed by deleting my car from android auto , re enabled and hey presto the charging is is fixed 👌
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