Phone keeps crashing

[patdepp]

Hi all.

After the latest update the phone keeps crashing quite a few times a day and then it just locks itself.

Has anyone else came across this issue?

[JAMES4578]

Hi @patdepp, welcome to the friendly Samsung community?  Have you cleared the cache partition as that is recommended after updates and can help with lags/freezes? Ensure also that Apps are updated.

Follow these steps to wipe cache partition:

1. Turn off the device.
2. Connect To Computer , other Device or TV USB, Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

[RedXiiix]

Are you using a launcher like Nova Launcher? I had the same issue and once I disabled it, the crashes stopped.

[BandOfBrothers]

Hello @patdepp  and may I extend a Warm Welcome to the Samsung Community Forum 👋 

As well as the excellent advice provided by @RedXiiix  and @JAMES4578 👌 you may also want to try Safe Mode. 

Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 

Feedback via your Samsung Members App can be sent too. 

Samsung Support Links >

• https://www.samsung.com/hk_en/support/mobile-devices/why-does-my-samsung-galaxy-device-keep-crashing... 

If i can be of any further help please don't hesitate to ask  😎 

[JAMES4578]

@RedXiiix  If by any chance all the methods describe do not provide a solution an option is to Factory Reset (ensure you backed up beforehand though), some users though do find this a bit of a hassle. You could also send an Error Report (but would advise to try fixes before  this step)  Go to Samsung Members-support-Send Feedback-Error Reports-Lock up/Restarting and ensure that the system log Data is selected.

[hstyles]

hi! does this delete all of the information on my phone? like really REBOOT my phone? or just restarting it incase of any trouble? because im scared to do this, especially when it will remove all of my files

[JAMES4578]

Temporary cache files are deleted but your Data is retained . Your will still have all your personal files. This is perfectly safe and in any case good maintenance after updates. Other ocassions though why you may wish to clear the partition.This is different to a Factory Reset when you need to take a back up beforehand

[hstyles]

im trying it rn, the wiping of cache, but it seem like it doesn't work on my phone? when i press the volume up and off button, nothing happens. what could be the problem and what other solution u might suggest? thank you!

[JAMES4578]

Are you connecting to computer, Other Mobile Device or for instance Tv USB. This is necessary. Need to press volume up and Power Button simultaneously until it Boots into Recovery Mode. you could use the Galaxy Apps Booster available from the Good Guardians suite on the Galaxy store. https://www.sammyfans.com/2024/12/10/galaxy-app-booster-now-supports-one-ui-7-and-android-15/

[JAMES4578]

video here also if it helps https://www.youtube.com/watch?v=AfIaBbS-bVk

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