Not connected on network- emergency calls only

[Waseemmm]

Hi. Ever since the update a few days ago I keep getting thrown off the network. I am with Lyca Mobile.

I have tried to restart the phone and toggle flight mode off and then on. It works for some time then eventually it will throw me off the network. I have tried the following

- Restarted phone

- Flight Mode

- Network Reset

- Reset all settings

- Removed Sim and inspected it

- Connected to Lyca network manually and changed connected to the lowest one

- Safe Mode

- Firmware is up to date

None of the above worked. I haven't tried factory reset. I don't really want to factory reset its just the hassle of backing everything up and going through the whole process again.

Is there anything else I can try or is anyone having the same issue. Things were fine before the update.

Since this issue I can make or receive calls and texts or use data.

Thanks

Waseem

[Tigger365]

I have had a similar problem but it doesn't even recognise my network which is giffgaff. Tried all the above as well. I tried a network only reset as I don't want to risk losing all of my data, etc.Still doesn't work. I can't even phone for assistance as i have no network connection and no response yet to my error report.

[Waseemmm]

If you put it in flight mode and back does it connect then? Try connecting to o2 if it shows up when you manually scan

[Waseemmm]

I have contacted lyca they said they will look into it. Its happened after update

[Waseemmm]

Did this start a few days ago after the update?

[Tigger365]

thanks for the suggestions. Tried both of these but it didn't work

[Tigger365]

it updated Thursday night. Stopped working when I went to use it the following day

[Waseemmm]

Must be the update then I was worried I might have to send phone to Samsung for repair. Let see what lyca come back with

[Waseemmm]

Have you managed to sort the issue?

[Tigger365]

yes - new sim. apparently coincidence that the sim broke at the same time as I did the software update. at least it's sorted now - thanks for the help