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Need a expert please help! My phone keeps restarting.

(Topic created on: 13-03-2023 07:36 PM)
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Damo
Explorer
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Since I went on instagram this evening my phone keeps restarting I open instagram the screen goes black then next thing I know my phone is restarting.

 
I've turned my phone on and off and it seems to be not just when I go on instagram there's no pattern now, it will just keep restarting every so often.
 
Anyone help please. 
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12 REPLIES 12
Robin999
Black Belt 
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Although you've not used Instagram it's still on your device. I'd uninstall it completely for a week and monitor the results. If you're phone doesn't crash then you can assume it is Instagram causing the issue.
Damo
Explorer
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Thankyou
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kam2005
Apprentice
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I have same issue with samsung s20 5g from the error reports samsung know this is a hardware problem so factory reset or software update will not fix issue.Other people also have this issue, unacceptable for a relatively new phone to have hardware problems. Samsung don't care about taking your money £700 there should be a recall or fix free of charge.
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