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Mobile data status is disconnected

(Topic created on: 11-01-2025 02:34 AM)
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Hi, I was not able to connect to my mobile network after I turned the Flight mode on and off. I attempted to reset the network settings, removed and reinserted my SIM card, but I was still unable to connect to my mobile data.

And also it shows "No Service" and doesn't connect to my SIM until I restart the mobile when turned on and off the Flight mode

 

 

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AndrewL
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@Sharona Joseline: To troubleshoot the issue, please swipe up from your Home screen and head to Settings > Software update > Download and install, and check for any available updates for your device. Now, head to Settings > Connections > Mobile networks > Access point names > Tap the 3 dots in the top right > Reset to default, to see if this helps. 

If the problem persists, power off your phone, remove the SIM card and give the gold contacts a rub with a dry, microfibre cloth, then re-insert it and power the device back on. Also, you may wish to head to Settings > General management > Reset > Reset mobile network settings > Reset settings. You should also try your SIM card in another compatible phone, as this will help to determine if the problem lies with the phone, or your SIM/network provider. 

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4 REPLIES 4
-Robot-
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Does that happen at a specific location? Or everywhere?

I would start by trying to get a replacement sim, checking with network provider if start to not work all of a sudden
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It happens everywhere, every time the flight mode is turned on and off.

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Tourbillon De La Vie
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Was the phone debloated of some apps and/or rooted?

Until issue is fixed consider using do not disturb instead 

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Solution
AndrewL
Moderator
Moderator
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@Sharona Joseline: To troubleshoot the issue, please swipe up from your Home screen and head to Settings > Software update > Download and install, and check for any available updates for your device. Now, head to Settings > Connections > Mobile networks > Access point names > Tap the 3 dots in the top right > Reset to default, to see if this helps. 

If the problem persists, power off your phone, remove the SIM card and give the gold contacts a rub with a dry, microfibre cloth, then re-insert it and power the device back on. Also, you may wish to head to Settings > General management > Reset > Reset mobile network settings > Reset settings. You should also try your SIM card in another compatible phone, as this will help to determine if the problem lies with the phone, or your SIM/network provider. 

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