Live Captions not working on phone calls

[JDX98]

Hello

So I use live Captions and they work fine on video playback and voice notes etc. However on phone calls the dialogue box comes up but there is no captions being presented - even after a minute or two of the call answered etc there is no text. 

This applies to all phone calls not just to a specific number. 

Occasionally turning phone off and on again makes it work but then only works for one phone call. 

As you can see 15 and 30 seconds into below calls do not have any text and these numbers use recorded voice menus so speech is clear enough, the same applies when calling friends etc there is no caption displayed.

As you can see below that YouTube playback and live captions work fine. 

Any help would be greatly appreciated

I have tried resetting phone, countless restarts and resetting live caption settings 

Thanks 

[JScottism]

Same annoying issue. Restarting device sometimes helps but sometimes doesn't. One call will work and the next may not. It also may randomly start or stop functioning properly without doing anything differently. I also factory reset and started from scratch and the problem persisted. Samsung support has no advice on this issue but said they would report it to the developers.

[edwpat]

I have the exact same issue with the exact same experience. I found a work around (and I need it because I am hearing impaired with bluetooth hearing *****). Before making a call, I switch wifi off on the phone and captions work fine just using 4G. If I am expecting a call, I do the same. Samsung support would hae you reset the phone, which does nothing. It has something to do with wifi being on when the call is in progress.  I figured that out when I kept restarting the phone and getting it to work for one call. The next, not. Then I realized that restart resets wifi. So I just tried switching wifi off, and bingo. Doesn't really fix it, but it is a workaround. Try it, you'll like it. BTW I had no issue of this sort with my Samsung 22.

[Jmuhammadi]

Turning off wifi worked for me.

[garlin007]

Turning off Wi-Fi worked for me on my Samsung S22 Ultra. Leaving Wi-Fi on and turning off Wi-Fi calling also works. I would have liked to be able to turn off Wi-Fi or Wi-Fi calling during a call when Live Caption is On, but there is no test to see if Live Caption is on or not. I also couldn't see a way to trigger a routine with a button or a gesture that might turn on Live Caption and turn off Wi-Fi calling, and then put the settings back when the call is over. The real solution, of course, is for Samsung to fix the bug where Live Caption does not work with Wi-Fi calls.

[Members_gIOlRJf]

Me too. I have a low indoor signal, and being deaf I need to have Live Caption ON and Wifi Calling On.

On my new S24FE, caller voice is not captioned when both Live Caption and Wifi Calling are ON.

My previous A53 5G captioning worked fine. with both ON

Come on Samsung, get it right.